Before purchasing
Review supported models and ask support to confirm uncertain operations before payment. Digital licenses and credits may be fulfilled immediately after payment confirmation.
Refund eligibility
Duplicate payments, payments not credited, or verified technical failures may be reviewed for refund. Completed services, consumed credits, activated license time, account misuse and unsupported-device assumptions are generally not refundable.
Requesting a review
Contact support with your account email, transaction reference, purchase date and a clear description of the issue. Approved refunds are returned through an available supported payment route and processing time depends on the provider.